We want you to be totally satisfied with your purchase, however we are only human, and from time to time mistakes can happen. For example, you may accidently order wrong alloy wheels model, or in the wrong finish, or we may have misinterpreted your order and sent the wrong goods. In such circumstances, we are happy to provide an exchange or refund as long as the alloy wheels are returned within a reasonable time, in a saleable, unused & unwashed condition, with all original packaging & tags. Please ensure goods are packaged correctly and returned by an appropriate method & please remember that all returned goods are at your own risk. Our quality assurance team will take a final call on whether to approve or reject a return.We reserve the right to exchange or refund, if the product returned is not in fully resalable condition.